Effective Date: July 25, 2026
Bluethium Ltd is committed to delivering high-quality services and maintaining client satisfaction. This Refund & Returns Policy explains the circumstances under which refunds may be issued for the services we provide.
1. Nature of Our Services
Bluethium Ltd provides professional SEO and website optimisation services, including but not limited to:
- Technical SEO Implementation
- SEO Audits
- On-Page SEO Optimisation
- Website Structure and Performance Optimisation
As these services are customised, digital, and non-tangible in nature, refunds are limited and subject to the conditions outlined in this policy.
2. Refund Eligibility
Refund requests may be considered only under the following circumstances:
- The project has not yet commenced.
- A cancellation request is submitted within 48 hours of payment, provided no work has started.
- Bluethium Ltd is unable to provide the agreed services due to circumstances within our control.
All refund requests must be submitted in writing by email.
3. Non-Refundable Services
Refunds will not be provided for:
- Completed or delivered work.
- Partially completed projects.
- Services that have already commenced.
- Custom SEO implementation, optimisation, consulting, or content work.
- Monthly, recurring, or subscription-based services after the billing period has begun.
4. Partial Refunds
Where appropriate, Bluethium Ltd may issue a partial refund if:
- A project is cancelled after work has commenced.
- The amount refunded reflects the proportion of work not yet completed.
- Reasonable costs for time, labour, administration, and resources are deducted.
5. Revisions Instead of Refunds
If you are dissatisfied with the work delivered:
- Revisions will be provided in accordance with your agreed service package or project scope.
- Feedback should be provided clearly and within a reasonable timeframe.
- Requests outside the agreed scope may incur additional charges.
6. Project Cancellation
- All cancellation requests must be made in writing.
- The Client will be charged for all work completed up to the date of cancellation.
- Any approved refund will be processed in accordance with this policy.
7. No Returns Policy
Bluethium Ltd supplies digital services only. As no physical products are sold, returns are not applicable.
8. Chargebacks & Payment Disputes
If you experience any concerns regarding our services, we encourage you to contact us before initiating a chargeback or payment dispute.
Unauthorised chargebacks without prior communication may result in:
- Immediate suspension of services.
- Termination of ongoing projects.
- Recovery of outstanding fees where permitted by law.
9. Processing of Refunds
- Approved refunds will normally be processed within 5–10 working days.
- Refunds will be issued using the original payment method wherever possible.
- Processing times may vary depending on your payment provider or financial institution.
10. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us:
Bluethium Ltd
Email: info@bluethium.xyz
Telephone: +44 7868174037
Registered Office:
27 Old Gloucester Street, London
WC1N 3AX, United Kingdom
11. Governing Law
This Refund & Returns Policy shall be governed by and interpreted in accordance with the laws of England and Wales.
Final Statement
By purchasing or using our services, you confirm that you have read, understood, and agree to this Refund & Returns Policy.
